Yes, we do! Grownups and kids alike change their minds all the time. We understand that and fully support your decision to always get the costume you want, even if you change your mind. To help you with that, we accept returns within 30 days of the original order date. Some conditions and limitations applied; Please refer to the 'Are there any conditions or limitations?' for more information.
Absolutely. We encourage you to try your costume to see if everything fits. However, there are some factors you should consider while trying on your costumes if you want it to be returnable.
The costume you want to return should be free of:
• Any kind of odor (smoke, perfume, etc.)
• Pet hair
• Stains of any kind (deodorant, food, etc.)
Please be careful not to get any of that on your costume while you’re trying it on.
Yes, some conditions and limitations apply. Make sure to carefully read this section and understand every part of it. If for any reason, you do not understand or accept our conditions, please send an inquiry before placing an order and we’ll do our best to answer it and explain everything you want to know.
Conditions that need to be met:
# The item(s) you’d like to return need to be sent back within 30 days of the original order date.
# The Item(s) you want to return need to have a valid RMA (Return Merchandise Authorization) number that can be obtained by sending a return request. Please refer to the 'How can I start the return process?' for instructions on how to get an RMA # number.
# The item(s) cannot be stained, worn, altered, or damaged. It can’t have any signs of ever being used by anyone in any way. The returned item(s) need to be in their original packaging, with all their pieces and accessories.
# When you send us the item you want to return, you should use a shipping service that offers a tracking number and delivery confirmation. All shipping costs must be paid by the customer.
The following products are NOT qualified for return:
# Specially ordered or personalized items
# Discounted items
# Vouchers or gift cards
# Inflatable decorations
# Items with product descriptions that specifically state they can’t be returned
# Items that contain food of any kind
The following products can be returned ONLY IF they are in original packaging and in a state in which they can be resold as new:
# Undergarment, socks, and stockings
# Shoes and boots
# Artificial hair of any kind
# Makeup and cosmetics
# Dress patterns
# Fangs, fake teeth, and prosthetics
When any of the items listed above arrive at your doorstep, remember to thoroughly check if the item you received is exactly what you ordered prior to opening the original packaging. Unfortunately, we cannot accept any merchandise with opened packaging.
All other items that are not in the lists above can be returned if they meet certain conditions. All pieces of a certain item need to be present.
Costume Arena reserves the right to up to 50% restocking fee. Whether an item qualifies for a refund and whether the restocking fee will be charged will be decided on the conditions mentioned above.
Packages that are shipped to an incorrect/undeliverable address provided by the customer during the order process and orders that are refused for delivery will be subject to a 20% handling and restocking charge.
It’s important to state that we reimburse only the costs of merchandise and only to a credit card from which the merchandise was purchased. We do not cover shipping costs of any kind. The only time we can cover the costs of shipping is if a wrong/defective item was delivered by our fault.
In case we denied you a refund for an item you returned to us, we will not automatically send it back. We will only send it back if you are ready to pay for shipping costs. In case the item is not claimed within 30 days, we reserve the right to do with it as we please.
Unfortunately, we are not able to exchange any item unless it’s our fault you’ve got the wrong one. If you no longer want the item you ordered, you can return it within 30 days of the original order date for a refund and then place another order for the item you want.
It’s very simple. All you have to do is send us an email through our Contact Us form and state the reason for your return. We will review your request as soon as possible (it usually takes one business day) and send you an email with the RMA number and return address instructions.
We are sorry to hear your shipment is not what you’ve hoped for. Even though we strive for perfection, every now and then, mistakes will occur. We are not afraid of admitting when we are wrong and we’ll do everything in our power to rectify any mistakes done on our part.
If your item hasn’t arrived, you got the wrong one, or it’s damaged, please Contact Us stating that something went wrong with your shipment. State in as much detail as possible the problem with your shipment and include your name and order number.
We’ll respond to your inquiry and keep you informed of the steps we are taking to straighten out your order. Whatever the problem was, we’ll do our best to fix your shipment as soon as possible and to the best of our abilities.
Unfortunately, once your order is placed, we are unable to cancel it. This is due to the fact that every placed order immediately goes to our distribution centers where our workers start fulfilling them. In order to stop just one order, we would need to bring our entire operation to a halt, thus negatively impacting other customers and our business.
That’s why it’s of utmost importance to thoroughly check your order before you place it. Once you place your order, there’s nothing we can do for you until you get the shipment. Then you can send it back for a refund.
Also, once you confirm your order, you won’t be able to:
• Change your shipping address
• Add/subtract items
• Change size or color of ordered items
So please, once again, REVIEW YOUR ORDER BEFORE YOU PLACE IT.
We are usually able to process returns within 2 weeks of receiving them.
Please take into consideration that during the Halloween season it might take us up to 6 weeks to process a return. At that time, we usually process a high volume of orders and simply cannot fulfill your request right away. We recommend you to save your tracking information for the return. Once a refund is issued you will receive a confirmation email from us. We are grateful for your understanding.