Our warehouse is in North Carolina and all orders are shipped from there.

We use several different companies, but we mostly cooperate with USPS, UPS and FedEx.

From Monday through Friday, we usually ship orders on the same or following day during business hours. If you place an order on Saturday or Sunday, it will be shipped on Monday, unless it’s a holiday. Orders for large or bulky items, large quantity or multi-line orders, orders for props and special-order items usually take longer. The period from September through November is our busiest so it may take us up to 3 days to ship an order during that time.

Unfortunately, once your order is placed, we are unable to cancel it. This is due to the fact that every placed order immediately goes to our distribution centers where our workers start fulfilling them. In order to stop just one order, we would need to bring our entire operation to a halt, thus negatively impacting other customers and our business.

That’s why it’s of utmost importance to thoroughly check your order before you place it. Once you place your order, there’s nothing we can do for you until you get your item(s). Then you can send it back for a refund.

Also, once you confirm your order, you won’t be able to:

Change your shipping address Add/subtract items Change size or color of ordered items

 

So please, once again, REVIEW YOUR ORDER BEFORE YOU PLACE IT.

Yes, for every order we send, we also send a tracking confirmation to the email address you’ve put in the ordering form. This email will contain tracking number(s) you can use to track your order.

There are several factors that affect the shipping cost of your order. It depends on the shipping method you selected, your address, the number of items in your order, total weight, and the dimensions of the box in which we ship your items. Right before you check out, you will be fully informed about the shipping options and their costs. However, there is an Estimate Shipping option in each product page by which you can check the shipping cost of that particular product.

If your order is worth $75 or more, we offer you the FREE STANDARD shipping option among other available options on the checkout page. In cases of single-item orders with Free Shipping, we will use a shipping company of our choice to send your order to a single address within the continental United States.

Unfortunately, if your address is in Hawaii, Alaska, US Territories, or anywhere outside of the continental US, we cannot offer you a free shipping. Free shipping is also unavailable for especially large props and items as well, and they can’t be used in a combination with other items to reach a total price that would qualify for free shipping. Most of our items that are too large for free shipping are visibly marked as such, but it’s possible that some or not marked. In such cases, Costume Arena will consider the free shipping option for each item individually, based on the item’s weight and dimensions. Free shipping is not available for all addresses. Coupons can be used with respect to our coupon policy. One customer can use only one coupon. If you use a code to get a discount for your order, your order is not eligible for any other discount.

You can visit Order Tracking page where you can check the status of your order by entering your email address and order number or with the shipment tracking number.

It all depends on the shipping method you have selected. You can see a rough estimation for your address at the checkout. Alternately, you can use the Estimate Shipping option in product page to check the shipping cost and estimated delivery time of that particular product.

 

 

On-Time Delivery Guarantee

We are aware of the fact that you want to get your order as soon as possible and in mint condition. We want that for you as well. Because of that, we offer you On-Time Delivery Guarantee!

During the checkout, you will be able to see estimated delivery dates to your address. If your order doesn’t come to your door by the date we estimated, then we will help you with returning your item for a full refund. However, when it comes to specific events, we would appreciate if you allow a few days after the estimated date of the delivery.

Some exceptions to our On-Time Delivery Guarantee:

Packages delayed due to weather conditions. Packages delayed due to local delivery restrictions. Packages delayed due to incorrect shipping address provided by the customer.

When we ship your order, we will send you a confirmation email with all the necessary tracking information with which you can track your order directly from the site of the shipping company. Another way you can track your order is through our Order Status page. From Monday through Friday, you can expect to see the tracking information on the shipping company’s site 24-48 hours after we ship it. On other days, (weekends and holidays) it may take a bit longer.

It probably hasn’t been 24-48 hours since you’ve received your shipping confirmation email.

This could be due to several reasons. It might have been left somewhere around your home. Carefully check everywhere. It’s also a good idea to ask your neighbors, or a management office/receptionist, if they have accepted the package on your behalf. Also, please check your mailbox, parcel locker or community box for the package. If you can’t find your package anywhere, please reach out to your local post office and try to resolve the matter with them. If your local post office is unable to retrieve your package then please Contact Us.

Sometimes shipping companies cause delays. This can be due to a wrong address or zip code or it is determined undeliverable. Weather occasionally causes delays in delivery. If a delay is unreasonable or your package does not arrive as expected then please Contact Us.

Sometimes, ordered packages come back to us. They are usually marked as “Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address". In such cases, we will issue a credit to the original payment method which was used for the order, reduced by the shipping and handling fees, as well as a 20% restocking fee.

For a successful order, it is crucial that the billing address matches the address you used on your Credit Card billing statement.

No. When you check out, you will be required to enter your email and shipping address. After that, you will need to click on “Continue to shipping” button. Then click on “Continue to payment” button after selecting a Shipping method. On Payment page there are 2 options for the Billing address (Same as shipping address / Use a different billing address). Select one of those and that’s it.

Unfortunately, no. Only one address per order is possible. You can create several orders with different addresses if that’s what you want.

Yes, but that’s not an option for all items because some of them are too big for a P.O. box and they must be sent to a street address. If our system did not recognize that the address you put in is that of a P.O box, it could happen that we send the package using a shipping company that can’t do deliveries to P.O boxes. Carefully enter the box number as “PO BOX” followed by the number to ensure a proper delivery.

If you hold a private mailbox  (use a local commercial mail receiving agency), do not type "Box" for your mailbox number, instead, type # or PMB so that our system doesn’t mistake your address for a P.O box and that we can use a shipping company other than U.S. Postal Service.

Unfortunately, we are able to ship orders only to the 48 contiguous United States at this moment.

Unfortunately, we are able to ship orders only to the 48 contiguous United States at this moment.

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